Blog Archive

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What is Care Connect

Care Connect is a discrete cloud based monitoring and support service especially designed for those living, working, studying or travelling alone.

It monitors activities and events to notify contacts when help may be needed. This provides peace of mind for those monitored and their loved ones. It allows many to be both safer and more independent.

Anyone living or travelling alone or who has or is likely to have: a medical episode, fallen, tripped or fainted, an accident especially when alone, etc, should seriously consider this service.

Users register as a VIP to be monitored or as a contact for one or more VIPs. VIPs include seniors, farmers, students and people living independently. Contacts include family, friends, neighbours and carers, either nearby or further afield.

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What information is sent or available to Contacts?

    • Contact alerts and review.
  • Panic alerts from VIPs
  • Overdue check-in alerts
    An expected check-in schedule can be used to reminds VIPs when check-ins are due, and alert contacts if check-ins are missed.
  • Ad-hoc check-ins
    VIPs may check-in as OK at any time, or request an extra check-in if starting to feel unwell or vulnerable.
  • Serious fall detection
    A waterproof pendant/clip/watchstrap is available to detect a serious fall and provide mobile hands free operation.
  • Region based check-ins and alerts
    This detects if a VIP arrives at or leaves a region, or is at a region longer than expected.
  • Status, location and battery level
  • Contact availability and location with simultaneous or sequential alerts.
  • Land-line, voice prompt operation if mobile is not used, flat or off-line.
  • Built-in Group SMS
  • Event logging for alert co-ordination, support and review.

 

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What is a check-in schedule?

A check-in schedule specifies the days and times when check-in are expected. It allows:

  • VIPs to be reminded when check-ins are due, and
  • contacts to be alerted if check-ins are missed.

The standard schedule is easily changed for regular outings or appointments, or temporarily varied with two taps. [read more="Read more" less="Read less"]

Each schedule should consider the specific requirements of the person being monitored.
One of several preset schedules can be selected or customised with up to 24 check-ins each day.

Examples:

  1. Active people living independently may check-in between 5pm and 7pm each day.
  2. Seniors or less active people may check-in at 9 or 10am after a morning shower, etc and 6 or 7pm each evening,
  3. Seniors or less active people or those requiring regular medication may check-in each meal time or when medications are due.
  4. Workers in rural or isolated locations may setup automatic region based check-ins for the normal places they frequent, and a region or time based check-in at home at the end of the day. If they have an accident this may identify the location and facilitate assistance rather than being left unattended overnight.
  5. Seniors in self care may faint or fall and not be found for days. Their check-in schedule could be each 2 or 3 hours during the day, with some times varied, delayed or cleared to cater for regular appointments.
  6. Anyone with a medical condition may have a periodic check-in and also wear the push button for use if a medical incident occurrs.
  7. School or uni students may set region based check-ins for start and end of classes, and a region for leaving and returning home.
  8. Anyone out and about may add a log entry at any time advising where they are going; eg to a friend, the library, the pool, the train station, etc, then do an ad-hoc check-in on arrival. Each message and check-in registers time and location for loved ones peace of mind without having to constantly message or call.
  9. People on holidays or travelling may set safe regions and times they expect to be there. Alerts will be raised if they do not check-in or arrive when expected.

Friends, family and other contacts have peace of mind knowing that without constantly checking, they will be contacted if a loved one may require assistance.[/read]

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How long does a VIP have to check-in when reminded?

A check-in melody reminder sounds 15 to 30 minutes before a check-in is due, and each few minutes until the check-in button is pressed. The melody starts quietly and gets louder.

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How often should a contact check a VIP?

There is no need to constantly check VIPs as contacts will be notified with a Help, Fall, Check-in Overdue, or region based alert if needed.

Initially view the Check-in screen for current status or the Log screen for recent activity, at least daily. Provide any assistance or revise the schedule as needed. As the VIP gains confidence you may check less often.

Use the Contacts screen to add or call contacts, set contact availability and view the status of other contacts.